Terms of use · TrackVerity
TrackVerity

TrackVerity terms of use

Last updated: 13 October 2026

These terms apply to the TrackVerity Shopify app ("the app"), provided by Elektraset, s.r.o. ("we", "us"). Contact: help@elektraset.com. When you install the app in your Shopify store, you accept these terms.

The service

The app compares Shopify fulfillment events with carrier tracking data. It flags stale, contradictory and impossible milestones and calculates a confidence score and a delivery date range. It also shows an exception queue, a tracking page through the Shopify app proxy, optional alert emails, and optional publishing of verified milestones to Shopify.

The app gives estimates, not guarantees. Its results depend on the data that Shopify and the carriers supply. Carrier data can be late, incomplete or wrong, and the app cannot guarantee that it detects every problem. Check important cases with the carrier before you act on them.

Your responsibilities

  • You need a Shopify store and must follow Shopify's terms.
  • When you connect a carrier, you are responsible for your carrier account, your API credentials, and following the carrier's API terms. Examples: DHL's rate limits and attribution rules, and UPS's account terms.
  • You decide which alerts to send and whether the app publishes milestones to Shopify. Shopify can send its own customer notifications for published milestones, depending on your notification settings.
  • Use the app only for legitimate shipment tracking.

Plans and billing

  • Free: up to 50 monitored shipments in 30 days.
  • Growth: 29 USD every 30 days; up to 1,000 shipments, automatic verified milestone sync, 2-hour polling.
  • Pro: 79 USD every 30 days; up to 5,000 shipments, 30-minute polling.

The paid plans have a 14-day free trial. Shopify bills the charges through your Shopify invoice. You can change or cancel your plan at any time in the app. A cancellation, or uninstalling the app, ends the subscription. Shopify's billing rules apply to refunds and prorating. Shipments above your plan's limit are stored but not monitored.

Availability and changes

We aim for continuous availability but do not promise it. We may change features with reasonable notice. We will announce price changes at least 30 days in advance through the app or by email.

Liability

To the extent the law allows:

  • We are not liable for indirect losses, lost profits, chargebacks or customer claims that result from carrier data or from decisions based on the app's estimates.
  • Our total liability is limited to the fees you paid for the app in the 12 months before the claim.

Data

Our privacy policy describes how we process data.

Ending

You can uninstall the app at any time. We may suspend access if you misuse the app or break these terms.

Law

Czech law applies. The courts of the Czech Republic have jurisdiction, unless mandatory consumer law says otherwise.